The less stressed you are, the more time and energy you will naturally put into delivering outstanding customer service.
To tackle stress, an increasing number of small businesses are implementing workplace practices that build emotional resilience. Building resilience into your workshop business will therefore benefit your team, your customers and your bottom line.
Our emotional and physical resilience – sometimes put more simply as ‘inner strength’ – makes us more able to cope with challenging situations both at work and in our personal lives. When times are hard – such as when the economy is in recession, when job security is uncertain, when financial stresses are upon us and when family crises affect us – we experience reduced levels of emotional wellbeing. Coping strategies that help manage our personal stress levels can enhance and improve our emotional resilience.
Sleep and sustenance
You can’t underestimate how important a good night’s sleep is in making us more resilient; without it physical health suffers, and you need your strength in the workshop environment. A lack of sleep can also cause poor decision-making, which is bad news in a business where customers’ safety depends on the quality of your work. A lack of good quality sleep also decreases your resilience level because it weakens emotional wellbeing and personal confidence.
What you eat is closely aligned with health and performance too – those who want to perform well must also eat well. People who take in good nutrition have a 28% better stress management score, according to a Footprint Forum report. Diet, exercise and sleep are inextricably linked with stress levels, and overwhelming stress can have serious consequences on an individual's ability to cope.
A workshop manager can play a vital role in helping to prevent ill-health in the team, either physical or emotional, by looking out for early signs of distress or changes in behaviour or performance. This can help the business as well as the team members themselves. A really good workshop manager can prevent loss of working hours through absenteeism and ill-health, as well as the loss of talented garage installers who may otherwise leave the business.
Studies show that employees who work for companies that demonstrate care and concern for employee health and wellbeing are four times more likely to stay with that employer.